Keys to property maintenance during a pandemic

Just as it’s important to look after your own health and wellbeing, your property is no different. Keeping your facilities clean and functioning will not only guarantee its survival during the pandemic, but maximise its performance post pandemic.

If you’re wondering whether it’s safe to conduct property maintenance during the pandemic, the answer is ‘absolutely’ … as long as you go about it the right way. The key is ensuring any procedures are conducted safely, sensibly, in align with COVID-19 requirements and don’t jeopardise the health of everyone involved, whether it’s you, your tenants or maintenance staff.

And while your property maintenance duties during these difficult times will looks a little different, there will be no impact on the quality.

You may be wondering what steps to take to ensure you’re COVID-safe and still giving your property the attention it needs. Here’s how to conduct property maintenance during the pandemic.

Establish health and safety requirements

First and foremost, you need to protect your tenants, contractors and your own health and safety. Your property maintenance will require strict protocols and processes, such as onsite sanitisation, social distancing and onsite worker restrictions, to eliminate risks of infection.

Explore what tenants and workers can do to better shield themselves from any dangers. For example, you may decide it’s protocol for them to wear masks and other protective gear when on site.

Once all your systems and practices are in place, the next step is informing your tenants and workers of these measures and ensuring they follow through with them.

The pandemic is constantly evolving, so it’s important you stay up to date and adjust your requirements when needed.

Assess your inspection plans

Even with fantastic communication and thorough health and safety protocols, it’s recommended that you re-assess plans for routine inspections. As part of this, weigh up the necessity of your repairs, and whether they’re worth the potential risks at this point in time.

Emergency and urgent repairs should certainly be addressed, especially those that put your tenants and property in danger. You should pay particular attention to repairs on safety systems, such as smoke alarms and electrical safety switches. However, if you’re proactive with your property maintenance and you have several inspections scheduled into your calendar, it may be worth spreading them out or changing your approach.

Face-to-face interactions and visits should also be limited where possible.

Capitalise on technology

If there’s one thing this pandemic has revealed, it’s that there’s no limits to how we can embrace and use technology. New innovations are constantly being developed and fine-tuned which can help you better manage property maintenance. When we look into the long-term future, these advancements won’t just keep us safe, but improve the experiences of tenants.

So, what sort of technology can you be using? It can range from electronic sign-ins for jobs and contractors, storage of documentation, data collection and analytics, even virtual inspections.


Communication with staff, property managers, workers and other stakeholders is always essential, especially during these difficult times.
Most importantly, workers, tenants and property owners need to alert each other of any coronavirus symptoms they’re experiencing, if they’ve travelled recently, or if they’re required to be in isolation.
For property owners, their other main responsibilities are to communicate any health and safety processes in place, update relevant parties of any changes and educate parties of new technology implemented to assist with property maintenance. They also need to notify tenants of any changes to routine maintenance dates following the assessments discussed above.
The pandemic also provides the opportunity for property owners to better educate tenants on how to look out for any property issues, use any new technology implemented or even how to conduct routine inspections themselves.

Capitalise on slow periods

Depending on your location, the type of work you have planned and the safety methods you’ve implemented, you could potentially bring forward your upgrades during these quiet periods and boost your revenue and performance in the long term. If you’re not in a position to achieve this, you can still review your property maintenance strategy and identify any improvements to implement post-pandemic.

What’s your property maintenance strategy?

Need help with your property maintenance plans through and post pandemic? The team at i do maintenance have expert knowledge and training to help set your strategy and also implement your property maintenance to the highest and safest standards possible. Let’s talk.